Refunds & Returns
Advanced Orders (Local Pick-Up Only): We do not refund any cancellations made less than 24 hours in advance of your chosen pick-up time. This includes order changes for future dates. Delivery Orders: As a policy, all our perishable treats that ship nationwide are final sale. We do not accept returns or offer refunds on any order that is shipped. Any changes or cancellations to a nationwide shipping order must be made 3 days in advance of the initially requested delivery date. Birdie's Batch does not offer refunds for delays caused by our shipping partners due to weather, mechanical error, strikes, natural disaster, inaccurate shipping information, mistakes on the part of our shipping partners’ employees or similar reasons. In the instance that you experience an issue with your order, please contact firstname.lastname@example.org. Our policy is to have any request for a return, refund or exchange submitted within five (5) days of original purchase date and an original proof of purchase will be required for any resolution. A member of our team will be in touch as soon as possible. Each issue is handled on a case-by-case basis.